FAQ


Good to know

SHIPPING
All jewellery is handmade to order and is going to be manufactured with care before shipping. We always do our best to get your order to you as soon as possible. But please allow 6-8 weeks lead time.
Once your order is ready for delivery, we hand over the parcel to our shipment provider UPS. Normally, the shipping time is 2-3 business days within Germany. Please note, that there is no delivery on Saturdays. For more information about shipping costs, shipping time and destination read SHIPPING & RETURN.

RETURN
You have 14 days after receiving your jewellery to request a return.

We only accept returns of pieces in new and unworn condition. They must be in the original packaging and undamaged.

In the event of return, you are responsible for the return shipping costs. We highly recommend you to use robust packaging, a shipping method including a tracking number and insurance to the full value of your order.

How to return
1. Contact us at info@alessajoosten.com with your order number, the name of the item and the reason for your return. You can make use of the  Withdrawal form / Widerrufsformular

Pieces sent back to us without first requesting a return will not be accepted.

  1. When your return is accepted, we will send you instructions on how and where to send your parcel.

See SHIPPING & RETURN for detailed information.

PAYMENT METHODS
You have the following payment options for your purchase in our web shop:

  • Paypal and Paypal Express
  • Klarna (on account)
  • Visa / Master Card
  • Maestro

GIFT CARD
Do you want to make a loved one happy but are not sure what to give?
We are offering digital gift cards in the value of 10€, 25€, 50€, 100€ and 150€. It will be sent to you by email. In order to redeem your gift card in our web shop, just enter your code during the checkout process. The gift card is valid for two years.

PRODUCTION LEAD TIME
Our philosophy is to produce a piece individually for you as soon as an order is placed. We do our best to deliver your order as soon as possible. However, as we are producing on demand, the lead time can take up to 8 weeks.

PRODUCTION
Our jewellery is made by hand in Düsseldorf using the skills of traditional crafts. Every piece is made to order and manufactured with recycled metal. As we value local production, we are collaborating with partners and suppliers based in Germany.

MATERIALS
All our pieces are made of 925 sterling silver. To save resources and protect the environment, we are mainly using recycled silver. This means that used silver is melted down and given a new life.

The stones we are using are semi-precious natural stones. All stones are slightly different because they are products of nature.

For our current collection we are using the quartz crystal „chalcedony“. Please make sure to protect your stone from UV-light because intense exposure to sunlight can cause colour loss and your chalcedony may change to a greyish colour.

SIZES
Ring
If you are not sure about your ring size, we recommend having your fingers measured at your local jeweller to find the correct sizes. As an alternative, you can measure the inside diameter in millimetres of a ring of yours and use the SIZE GUIDE to find your size.

Anklet
If you do not own an anklet, please put an ordinary thread around your ankle to measure the circumference. Do not pull it too tight. Take your measured circumference and add 1-1,5 cm to find your size.

Necklace
You have to opportunity to choose the chain length between 45 cm and 53 cm.

Just measure an existing necklace to find your preferred length. If you do not have one on hand, you can use an ordinary thread instead.

CLEANING AND CARE
We suggest cleaning your piece after every wear using a soft (cotton) cloth.

To protect your jewellery and keep it shiny, you should avoid contact with abrasive and hard surfaces, as well as with liquids, sweat and chemicals.

For more information about how to care for your jewellery read here.